FAQ'S
How can I contact Mirvynne?
You can email us at info@mirvynne.support.com, and our customer service team will be happy to assist you with any queries or concerns!
Do you ship worldwide?
Yes, we offer shipping worldwide.
Where do you ship from?
We ship from Hong Kong, ensuring quick and reliable delivery.
Can I change or cancel my order?
As we strive to process orders as fast as possible, please request any changes or cancellations within 12 hours of placing your order. After this time, your order may already be processed, but you can still return it for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are handled as soon as possible. Please allow extra time for your order to be processed during holidays and sales periods. We process orders Monday through Friday, with most orders being processed within 3–5 business days. Orders are typically shipped the following business day after processing. Please note, we do not ship on weekends.
How long will it take to receive my order?
Most orders are delivered within 3–5 business days. Delivery times may vary depending on your location and the current demand we are facing.
What if I don’t receive my order?
If you do not receive your order within 15 business days, please contact us for support at info@mirvynne.support.com, and we will resolve the issue as quickly as possible.
Will I be charged customs and taxes?
All prices displayed on our site are inclusive of VAT.
How do I return an item?
If you wish to return an item, please contact us at info@mirvynne.support.com, and our team will guide you through the return process.
What if the item(s) I received are defective/incorrect/damaged?
If you receive an item that is incorrect, damaged, or defective, please contact us as soon as possible. Be sure to include your order number, a description of the issue, and any relevant photos of the product. We’ll do our best to resolve the issue quickly and to your satisfaction.
When will I receive my refund?
Refunds will be credited to your original form of payment. For credit or debit card payments, please allow 7–10 business days for the refund to appear in your account after the return is processed. If you haven’t received a credit within this time, please contact your bank or card issuer for further information.